This form can be used to submit a complaint about a child care program in Ontario that may not be following the rules set out in the Child Care and Early Years Act, 2014 (CCEYA).
More information about making a complaint can be found at:
https://www.ontario.ca/page/make-child-care-complaint
The Ministry collects personal information contained in your complaint under the authority to collect personal information, directly or indirectly, in subsection 70 (1) of the CCEYA and subsection 51.1(2) of the Early Childhood Educators Act, 2007 (ECEA). The primary purpose for the Ministry’s collection of this information is to administer and ensure compliance with the CCEYA, the ECEA and their regulations.
Your name and contact information will remain confidential and will not be shared with the child care provider, program, or agency unless required by law.
General details from your complaint (excluding your personal information), such as the nature of the concern, may be shared or discussed with the provider, program, or agency as part of the follow-up process.
If legally required, information from the complaint may also be shared with other authorities, such as children’s aid societies or police. To learn more about how we collect and protect your information, please visit:
https://www.ontario.ca/page/collection-and-use-child-care-and-early-years-information
If you have further questions about the Ministry’s collection and use of personal information, you may contact the Manager, Investigations and Enforcement Unit (IEU):
• Telephone: 1-877-510-5333, TTY: 1-855-827-2878
• Mail: Manager – Investigations and Enforcement Unit
Child Care Branch
Ministry of Education
77 Wellesley Street West, PO Box 980
Toronto, Ontario
M7A 1N3
